Return Policy

Last updated December 7, 2022. Thank you for your purchase. We hope you are happy with your order. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please read below for more information on our return policy.

RETURNS

Here is what you should consider when making a return:

1. Returns apply when products are in poor condition or under conditions not promised for delivery. Returned products must be unused and with the corresponding labels.
2. Returns apply when you receive a different product reference than the one you ordered. For example: you ordered the reference ADIDAS MEN'S SHIRTS and received the reference NIKE WOMEN'S LEGGINGS.
3. The notification of return of your order must be made up to 15 days after receipt of the goods. After this period, it will be understood that your order has been received in conformity.
4. To notify a return request, please contact your advisor via WhatsApp, email us at inquiries@wholesale55.com or call us at +1(877)-324-0885 to start your return.
5. Mail your return to the following address via FedEx, UPS or DHL (USPS is NOT recommended as packages are generally lost in our area): 5515 NW 74th Avenue, Miami, FL 33166.

RETURN PROCESS

To return an item, please email our customer service team at inquiries@wholesale55.com or by calling us at +1(877)-324-0885 to begin your return. After opening your return, please place the item(s) securely in its original packaging, and mail your return to the following address via FedEx, UPS, or DHL (USPS NOT recommended as packages are usually lost in our area):

5515 NW 74th Avenue

Miami, FL 33166

United States

Please note that you will be responsible for all return shipping charges unless we ship you an incorrect item for your purchase. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Depending on your credit card company, refunds may take 1-2 billing cycles to appear on your credit card statement. We will notify you by email, phone call, or WhatsApp when your return has been processed.

EXCEPTIONS 

The following items cannot be returned or exchanged:  

• Items labeled as "Closeouts."
• Items labeled as "Liquidation."
• Used Items.

Please contact us at the contact details below to arrange a refund or exchange for defective or damaged products. 

Please Note

• A 20% restocking fee will be charged to the buyer for all returns.
• Only items in their original condition may be returned.

QUESTIONS

If you have any questions concerning our return policy, please get in touch with us at:

🇺🇸 US: +1(877)-324-0885
🇨🇱 CL: +56 2 2582 3854
🇨🇴 CO: +57 2 4851622
🇵🇪 PE: +51 1 7085442
🇲🇽 MX: +52 55 4164 6537
inquiries@wholesale55.com